Our Claims Payout Ratio 2007-2012

Our claims record reflects the value we offer to our clients when they need it most. In 2011, our claims pay-out ratio was 98.08% – a proud reflection of our commitment to claim certainty!

We believe that the most important measure of an insurer’s claims payment history is their claims pay-out ratio. This figure can be calculated in different ways. In order to produce a claims pay-out ratio that our clients can trust, we are transparent as to how this statistic is calculated.

The FMI 2011 claims pay-out ratio is calculated using the following formula:

(claims paid) / (claims paid + claims repudiated) = 98.08%

We divide all claims received into: