Information required:
- Nature of illness / accident
- Date of diagnosis / accident
- Time period booked off / Incapacitation period
- Name, phone number, and fax number of treating specialist
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How to Claim
For all benefits, FMI may be notified of a claim by the Life Insured, their Financial Adviser, or a third party. FMI will require a mandate from the Life Insured to release information to a third party in order to protect the client’s right to confidentiality.
It is FMI's policy to settle claims within 48 hours, provided all documentation is submitted correctly and timeously. Please note:
- Claims will only be considered upon receipt of all the necessary documents substantiating the claim and being satisfactory to FMI's requirements.
- Premiums must have been paid up to date.
STEP 1: NOTIFY FMI
Notify FMI of your claim by completing the online form, or contacting FMI’s Client Care team on 0860 10 11 19 / [email protected].
STEP 2: COMPLETE THE CLAIM FORM
A claim form, with a list of required supporting documentation (see below), will then be sent to the person who lodged the claim.
If you are lodging an accident or illness claim, you can do so here.
STEP 3: SUBMIT YOUR CLAIM
Once all the required supporting documentation has been received, and providing the premiums are paid up, a decision will made and the claimant will be notified.
What information do you need to lodge a claim?
The standard information required to assess a claim is listed below. However, FMI reserves the right to request further documentation or information as it may deem necessary to accurately assess a claim.
Related documents to download: