How does the Claims section work?

Left hand side status headings

Claims Lodged

Number of claims received by FMI currently, but no further action as yet

Requirements Requested

FMI is waiting on certain requirements from the client

Assessment

All information has been received and FMI is currently assessing the claim

Decision Issued

A decision has been made on the claim

In Payment

Claim is currently in payment

Review

Current claim is being reviewed

Closed

Claim has reached the end of its benefit term or client has returned to work

Right hand side information table (scroll down to view on smaller mobile devices)

Claims pending

Total number of claims currently in process but not yet in payment

Claims in payment

Total Rand value of all claims currently in payment

Total claims paid

Total number of claims ever paid for all clients of a particular adviser

Clients paid

Total number of clients ever paid of a particular adviser

No. of claims

Total number of claims ever paid of all of a particular adviser’s clients