Meet our Client Services Manager

The first contact for clients at FMI is our Client Services team. Headed by the energetic Tatum van Rensburg, they are responsible for handling client queries and ensuring that all policy amendments are processed easily and quickly. We asked Tatum a few questions.

1. How did you end up in the Client Services?

I was a financial adviser and was looking for a better way to utilise my education while still interacting with clients. The position at FMI became available and I jumped at it.

2. What is your job title and what does it mean?

Client Services Team Leader. I ensure that the communication between FMI and our clients is professional, punctual, and in the policyholder’s interest.

3. How long have you worked for FMI and what makes you stay?

I have been with FMI for 2 years now. The company feels like a family and they treat their employees with such care.

4. Tell us a bit about your day-to-day job?

Our department works hard to ensure policyholders are assisted with any queries or amendments. We take incoming calls and emails, make the necessary amendments, contact clients where necessary, and communicate with other departments on the client’s behalf.

5. Does Client Services have a ‘mission’?

Our formal mission is ‘To develop loyal clients for FMI by meeting and exceeding client expectations.’ Informally, we say ‘In Client Services, possible can be done immediately. We are already working on the impossible, but please allow 48 hours for miracles.’

6. What gets you going in the mornings?

Loud music and coffee!

7. What is one thing about you that might surprise people?

I play hockey for the Natal Ladies Masters Hockey Team.

If you have any queries about your policy, please contact the Client Services team on 086 010 1119.