How to Claim

FMI prides itself on a quick and simple claims process, especially during times of great stress. Need to know how to claim on an accident / illness benefit?

To lodge a potential claim, please contact FMI’s Client Care team on 0860 10 11 19, email clientcare@fmiwp, or fax (031) 502 7006. You will need the following information:

• Nature of illness / accident or cause of death
• Date of diagnosis / accident / death
• Time period booked off / Incapacitation period
• Name, phone number and fax number of treating specialist

With the above information, FMI are able to send out a pre-populated claim form to the client and the treating specialist which greatly simplifies the completion of the form. Additionally, we are able to begin the claims verification process upfront to ensure all expectations are met from the beginning of the claims process.

For all benefits, FMI may be notified of a claim by the Life Insured, their Financial Adviser, or a third party. FMI will require a mandate from the Life Insured to release information to a third party in order to protect the client’s right to confidentiality.