FMI Focuses on Client Service

To help us achieve the excellent service delivery consistent with our commitment to claim certainty, we have made some changes to the structure of our Client and Claim Services department.

Under the leadership of Sacchin Maharaj, the department has recently been divided into two teams – a Client and Claims Services team and a Technical team (focused on the technical aspects of your claim, such as claims assessment). Client and Claims Services is now made up of a Client Service team and a Claims Service team.

Client and Claims Services – dedicated to you
The Client Service Team is there to help our FMI policyholders with any general queries and policy-related questions. Under Tatum Janse van Rensburg, Client Service Team Leader, the Client Service Team is the heart of the FMI call centre.

When you lodge a claim, it will be dealt with by our Claims Service Team who will assume responsibility for lodging your claim and communicating with you during the claim process. Helen Govender takes up the role of Claims Service Coordinator, ensuring that claims are processed smoothly and quickly.

Who should I call?
For general queries, please contact our call centre on 0860 10 11 19 or email fmiclientcare@fmiwp. For concerns about a current claim, please contact Helen Govender (heleng@fmiwp).