To help us achieve the excellent service delivery consistent with our commitment to claim certainty, we have made some changes to the structure of our Client and Claim Services department.

Under the leadership of Sacchin Maharaj, the department has recently been divided into two teams – a Client and Claims Services team and a Technical team (focused on the technical aspects of your claim, such as claims assessment). Client and Claims Services is now made up of a Client Service team and a Claims Service team.

The pay-out you receive when you claim is called a ‘disability benefit’ and is defined by the terms of your policy. In disability insurance, the term ‘benefit period’ refers to the time period during which you are eligible to receive these benefits should you become disabled.

One of FMI’s top producing Financial Advisers, Paul Bekker started his career as a Financial Adviser in 1981, joining a private brokerage as a partner. In 1984, he started his own company, Bekker Investment Trust.

By Brad Toerien

At FMI, we are committed to claim certainty. To help us achieve the excellent service delivery consistent with this commitment, we have made some changes to FMI's company structure.

FMI is entering our new financial year with a renewed focus on our relationship with you, the Financial Adviser (FA). To ensure an increasingly efficient and speedy service to our FA chain, we have recently implemented changes in our Sales, Claims, and Underwriting departments: